An inclusive group
Katia Caniot
Human Resources & Communication Director
of Cofidis Group
In the Cofidis Group, diversity is an immense human and cultural richness that contributes to the group’s success.
Diversity,
one of the group’s most precious assets
Diversity has always been a major group commitment. Cofidis France signed a diversity charter in 2010, designated a dedicated contact for group diversity affairs in 2012, and in 2016 appointed a dedicated contact in each of its entities for matters relating to disabilities.
To give another example, we currently have employees of 24 different nationalities working together every day at the group’s campus in France. Training sessions for managers are regularly organised to promote inclusion, collaboration, and living together harmoniously to make diversity an asset not only to the group, but to everyone.
24 nationalities
137 work-study
program students are currently working alongside their mentors at one of the group’s four French entities.
Engaging with recent graduates
The Cofidis group focuses on students by offering many work-study, apprenticeship, internship, and summer job contracts. 160 work-study program students are currently working alongside their mentors at one of the group’s four French entities.
Treated as employees in their own right, they work on real-world assignments with real responsibilities and take part in many cross-departmental projects.
A strong commitment
to employees with disabilities
At Cofidis Group, employees with disabilities represent more than 100 people of the French workforce. This figure increases every year, and we continue to work towards making progress through a number of awareness-raising initiatives (escape games, participation in DuoDay, etc.) and by taking part in specialised recruitment forums.
Thanks to the DEAFI service, we are able to adapt to our deaf or hard-of-hearing customers by allowing them to talk to sign language advisors and thus easily access our offers and services. Not to mention the handisport cycling team created in 1997 and awarded numerous medals.
More than 100 French employees
are workers with disabilities
Women make up 66%
Moving towards gender equality
Women occupy a very significant place in the Cofidis group, making up nearly 66% of our workforce. That is why the group is committed to promoting and improving gender diversity and professional equality.
Our excellent results in this regard are reflected in the gender equality indices, which are compulsory for French entities: 94/100 for Cofidis France, 93/100 for Monabanq, 99/100 for Creatis, 99/100 for Synergie.
Like Inclusion Keep Engaged (#LIKE): a participative and engaging approach
The Cofidis Group relies on its employees to propose ideas, champion them, and thereby contribute to the Group’s transformation. The initiative was launched two years ago and has been enriched by suggestions put forward by some 50 employees.
170 projects
launched in three years
The 5 pillars
of the #LIKE approach
#1. Offering products, solutions, and services to marginalised groups
The aim is to optimise our products and services to make life easier for as many people as possible. We adapt to meet the needs of people who are marginalised or facing hardship. Our collective challenge is to take people with all sorts of backgrounds and life experiences into consideration.
#2. Continuing to facilitate inclusion and supporting employee development
#3. Giving people excluded from the jobs market access to group employment
#4. Leveraging our business expertise to serve communities.
#5. Supporting employees facing difficulties
2010
its diversity charter
2009
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Cofidis Group called on its employees’ creative instincts in the creation of a fun and collaborative escape game that increases awareness of disabilities.
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Deafi: inclusive services for people who are deaf or hearing-impaired
France have been using video customer advisers from Deafi, who act as sign language interpreters for customers who are deaf or hearing-impaired.