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Responsible lending

Lending institutions have the capacity to help people improve their lives and achieve their goals. The Cofidis Group and its subsidiaries know how useful they can be to their customers, so they ensure responsible products and relationships that protect customers from risky behaviour and situations.

Consumer credit: a real social utility

Although the use of consumer credit is half as widespread in Europe as in the United States or the United Kingdom, it nonetheless has a major impact on personal mobility, since two-thirds of cars are bought on credit. It also gives consumers a way to make their households more comfortable and better equipped. And it provides a solution when a need arises, allowing the borrower to get through a period of transition or an emergency.
happy family mother and child boy goes to summer travel trip in car

2/3 of vehicles

in France are bought
on credit
Woman managing the debt ***These documents are our own generic designs. They do not infringe on any copyrighted designs.

Only 10%

of loan applications are granted in cases where we have no existing relationship with the customer

In 3/4 of cases

over-indebtedness is linked to unforeseen life events

Our commitment: combating over-indebtedness

Before granting any loan application, we closely examine the case. The applicant must provide several supporting documents depending on the loan requested: On average, we grant just 1 out of every 10 online loan applications from customers with whom we have no existing relationship.

Cofidis is also committed to the credit score system, which does not exist in France and which would make it possible to know about all of a customer’s loans and avoid any accumulation of debts.

And let’s not forget, France has more than 15 laws governing the terms and conditions of consumer credit, designed to provide the best possible consumer protection.

In 3/4 of cases, over-indebtedness is linked to unforeseen life events. So, we maintain a close relationship with our customers throughout the borrowing process, especially if they run into difficulties. Most of our subsidiaries have a team dedicated to customers in precarious circumstances.

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